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CPD Certified Online Customer Service Training

We offer a CPD certified online customer service training programme, which is an ideal learning platform for the hospitality industry for example restaurants, pubs, hotel staff, any food and beverage hall, including lounges and travel and tourism.

Having great customer service skills is essential to the success of your business and having your staff suitably trained to deal with new and existing customers is at the forefront of good customer relations. This is not only important for the health of your existing business, but also this will help you retain your new customer base.

Our e-learning cpd certified programme is available with free customer service training videos, which are easy to understand and can be paused or rewound so that you can gain a better understanding of the course content and structure as your progress through the course.

Learn essential customer service skills

Get certified and trained now with our CPD certified customer service course programme

Your online customer service course is conducted through your own secure training area and each training video can be paused or rewound as you progress through the programme, so that you can gain a better understanding of the course content and structure.

This e-learning customer service programme is an ideal training solution for all hospitality workers, including hotel staff, restaurant and any food and beverage hall staff, pubs or anyone who would like to gain valid and up to date certification for customer service training.

Once you have started your programme you can leave the course at the end of each part section, log out from your secure training area and return another day, the course will resume from where you originally left.

Registration & Start

  • Video based learning
  • CPD certified
  • Over 70 minutes of video
  • Print your certification on completion
  • Course Fee: £25 + vat

Customer service training online, suitable for the hospitality industry, click here to register and start

Our customer service online training programme will help you keep, but also help you to improve relationships with your new and existing customers. On successful completion of this training programme you will be able to download and print your free customer service certification.

This course is also available with CPD time credits and is an ideal training platform for hotel receptionists, all hospitality workers, or anyone who is required to hold valid and up to date customer service certification.

You can register and start by clicking the “Register Now” button, which will take you to the simple registration process.

Course Content, Click here to view

  • Customer service goals
  • Discovering & understanding your customer needs
  • Delivering maximum levels of service
  • Making customers feel great from the start
  • Communication skills
  • Non-verbal communication
  • Dealing with body language
  • How to deal with complaints

Ensuring your new and existing customers are treated well is essential to the success of your business. This online CPD certified accredited customer service training course is a suitable training platform for retail & shop assistants, coffee shop & restaurant staff, hotel, doctors & dental receptionists, secretaries or anyone who would like to gain workplace customer service training certification.

CPD certified customer service online training course, ideal for hospitality, pubs, restaurants, retail outlets.

Additional E-Learning Programmes

We offer many more e-learning courses, again that are completed through your own secure learning area and some of our popular programmes are listed below. Click the image to be taken to the simple course registration page, or click the text link for additional information.

If you would like and additional information regarding any of the online training programmes that we offer, please contact us through our contact us page.

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